Frequently Asked Questions

Everything you need to know about your Carluccio's order.

How long does shipping take for fresh food items?

To ensure maximum freshness, we offer next-day delivery on all orders placed before 2 PM Monday through Thursday. Orders placed over the weekend are dispatched on Monday.

How are the chilled products packaged for delivery?

Our chilled goods are packed in temperature-controlled, insulated liners with non-toxic gel ice packs to ensure they arrive at your door in perfect condition.

Can I return a food product if I change my mind?

Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order is damaged or incorrect, please contact our support team within 24 hours.

Do you offer options for specific dietary requirements?

Yes, we have a wide range of gluten-free, vegan, and vegetarian Italian specialties. You can filter by dietary preference on our shop page.

Where do you source your ingredients?

We source our products directly from artisanal producers across Italy, ensuring authentic flavors and the highest quality ingredients for our pantry staples.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.